Efficient and smart logger returns: Our new service procedure

At Leiderdorp Instruments, we are constantly working to improve our services. To make the return process for groundwater loggers faster, more efficient and more transparent, we are introducing a new approach for registering service loggers.

Faster and smarter together

With this step, we want to work with you to develop a more sustainable, cost-effective, and customer-friendly approach to logger service. By critically assessing in advance whether a system is still suitable for repair, we save unnecessary actions, costs, and waiting time for both you and us.

Do you have any questions or would you like to know more about the checklist? Please contact your contact person at Leiderdorp Instruments, call us on 071-5145514 or send an email to info@leiderdorpinstruments.nl.

Why this change?

In recent years, the use of our measuring equipment has increased significantly. This is also reflected in the number of loggers that are returned for inspection or repair. Unfortunately, analysis shows that a large proportion of these instruments are no longer suitable for repair upon receipt due to age, water damage or defective main components such as PCB or sensor.
 
In order to save our customers time and money, and to make better use of our service capacity, we are introducing a pre-check system. This makes it easy to determine in advance whether a logger is still eligible for repair.

This is how we want to work from now on

1. First, go through the return checklist to perform a quick check before sending a logger. This checklist helps you assess:

  • Is the system less than 5 years old?
  • Is the display still working?
  • Is the modem type (PCB) suitable for 4G networks?
  • Is the housing undamaged and the sensor offset acceptable?
  • Are there any kinks or breaks in the sensor cable?
2. Make a decision based on the outcome.
  • If the answer to several checks is “no”, then it is probably not cost-effective to have the system repaired.
  • Is the system less than 5 years old and is only one component suspect? Then you can register the logger for diagnosis using our form.
3. Use the form.
Instruments that meet the conditions can now be registered using the checklist at the bottom of the page. This allows us to make an initial assessment in advance and quickly inform you about the next steps.

Manuals & Checklists

Read through the manuals so that you know exactly what to look out for.

Use the paper checklist when checking each logger. Is a logger suitable for repair? Then fill in the digital form and add the corresponding printed form to the package.
 
Are you returning several loggers at once? Then add a separate form for each logger. This way, we can ensure fast and careful processing.

Checklist Ellitrack D/D2/D+

First, go through the return checklist to perform a quick check before sending a logger.

Make a decision based on the outcome. If the answer to several checks is “no”, then it is probably not cost-effective to have the system repaired. If the system is less than 5 years old and only one component is suspected to be faulty, you can register the logger for diagnosis using this checklist.

Ellitrack D/ D2/ D+ checklist
Logger
If you answer ‘Yes’ to any of the above checks, the logger is not eligible for repair and must be disposed of. Are both answers ‘No’? Then proceed with the following checks.
PCB
Sensor
If you have ticked “Yes” for both the PCB and the sensor, the logger will be rejected because it is not cost-effective to repair it. If you wish, you can still return the logger for a comprehensive diagnosis. Please note that if the logger is still rejected, you will be charged for the costs. If you have only ticked “Yes” for the PCB or the sensor, please send the logger in for diagnosis. We will then assess whether repair is still possible.

Checklist Levelstick

First, go through the return checklist to perform a quick check before sending a logger.

Make a decision based on the outcome. If the answer to several checks is “no”, then it is probably not cost-effective to have the system repaired. If the system is less than 5 years old and only one component is suspected to be faulty, you can register the logger for diagnosis using this checklist.

Level stick checklist
Logger
If the logger is more than 5 years old, it is not eligible for repair and must be disposed of. You can dispose of the device yourself or return it to us for processing (we will charge a fee for this).
PCB
Sensor
If you have ticked “Yes” one or more times for both the PCB and the sensor, the logger will be rejected and will not be eligible for repair. If you wish, you can still return the logger for a comprehensive diagnosis. Please note that if the logger is still rejected, you will be charged for the costs. Did you only tick “Yes” for the PCB or the sensor? Then the logger can be sent in for diagnosis. We will then assess whether repair is still possible.

Checklist BLE Gateway

First, go through the return checklist to perform a quick check before sending a logger.

Make a decision based on the outcome. Only if both questions are answered with “No” can the logger be returned for diagnosis. We will then assess whether repair is still possible.

BLE Gateway Checklist
Logger
Is the product more than 5 years old? Then we will no longer accept it for repair. You can dispose of it yourself or return it to us for processing (costs apply).
PCB
If you cannot connect to the BLE via the app, the PCB is likely defective. Repair is no longer possible. You can dispose of the device yourself or return it to us (processing fees apply). Only if both questions are answered “No” can the logger be returned for diagnosis. We will then assess whether repair is still possible.